Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve gathered answers to the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us at caajjbc@gmail.com, we’re happy to help.
Orders & Payments
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify’s secure payment methods such as Shop Pay, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel, please email us at caajjbc@gmail.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
Q: Do you offer gift cards?
Yes! Digital gift cards are available in various amounts. They are delivered by email and contain instructions for use at checkout.
Shipping & Delivery
Q: Where do you ship?
We currently ship within Canada, the USA, and internationally to most countries.
Q: How much does shipping cost?
- Within Canada: Free shipping on orders over $75 CAD. Orders under $75 are calculated at checkout by Canada Post.
- USA: Flat rate of $12 CAD.
- International: Flat rate of $25 CAD.
Q: How long will it take to receive my order?
- Canada: 3–10 business days
- USA: 15–20 business days (plus possible customs delays)
- International: 10–25 business days (depending on destination and customs)
Q: Will I receive a tracking number?
Yes, once your order has been shipped, you’ll receive an email with tracking details.
Returns & Refunds
Q: What is your return policy?
We offer returns within 30 days of delivery, provided items are unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I start a return?
Please email us at caajjbc@gmail.com with your order details. Once approved, we’ll provide instructions for returning your items.
Q: Do you cover return shipping?
If your order arrived damaged, defective, or incorrect, we will cover return shipping. Otherwise, return shipping costs are the customer’s responsibility.
Products & Ingredients
Q: Are your products natural?
Yes. Our products are made with carefully selected natural and skin-friendly ingredients, with no harsh chemicals, parabens, or sulfates.
Q: Are your products safe for sensitive skin?
Absolutely. Many of our products are formulated with gentle, nourishing ingredients suitable for sensitive skin. However, we always recommend doing a patch test before trying a new product.
Q: Are your products cruelty-free?
Yes, we never test on animals.
Q: How should I store my products
Store in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.
Other Questions
Q: Do you offer wholesale or bulk orders?
Yes, please reach out to us at caajjbc@gmail.com with details about your request.
Q: How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website, and follow us on social media for updates, exclusive offers, and skincare tips.